Refund Policy — Softly Agency
Last Updated: 2025
Softly Agency provides custom digital services. Because each project requires manual work, time, and resources, all payments are final and non-refundable once work has started.
1. Refund Eligibility
Refunds may be issued only if:
The client has paid but the project has not started,
AND the client requests a refund within 24 hours of payment.
After work begins, no refunds are available.
2. Project Cancellation
If a client chooses to cancel after work has started, no refund will be provided, but partial deliverables completed until that point may be transferred at our discretion.
3. Contact
Refund requests may be sent to:
info@softlyagency.com